Update April 29, 2015:
I spoke to the district manager just now, and the summary is that they will put up a sign saying no unaccompanied children under 12. The safety scenario he suggested was that if the mall was evacuated and my child couldn’t contact me it would be dangerous. I explained the difference between inconvenient and dangerous. Also the store manager denies saying anything outside of “for child safety reasons, this is our policy” – I can’t say that I blame him, to admit to having said that to me would show integrity, but be career limiting for him.
Comment moderation was becoming overwhelming, I have closed the comments. Thank you for all the kind words and for the alternate perspectives.
End of Update.
The following is a letter to Lego regarding an incident which happened at the Chinook Centre Lego store on Sunday. My son, who rides his bike to school alone, goes regularly to stores to buy groceries, earns money for babysitting and yard work, and is passionate about Lego, is apparently not old enough to be at the Lego Store alone. This policy is not posted, and they had to sneakily ask him his age to even know how old he was. He has been going to the Lego store alone to spend his money since he was 9.
April 26, 2015
Today, our son went to the Lego store in Chinook Mall, Calgary, Alberta. He had over $200 and was intending to purchase some lego with it. He is a frequent customer at the Lego Store and likes to browse the merchandise and evaluate his next purchase. He is a skilled lego builder and has built many of his own models as well as assembling kits which he has purchased from the Lego Store. He uses his own money which he has earned from such things as babysitting and shoveling walks.
Imagine my surprise when I entered the Lego Store and found that the manager of the Lego Store had called a security guard to detain my son and confront me to try to coerce me into staying with my son while he was in the Lego store.
It is important to note that my son has been to the Lego Store on his own several dozen times and has made thousands of dollars worth of purchases. He is dedicated to Lego and has a very extensive collection. He has never been hassled, and no Lego Store employee has ever questioned his behavior in the store. He does not disrupt business and he is a paying customer.
I spoke to the security guard who told me that the Lego store required a parent to be with any child 12 or under who was in the store. I then asked what my son had done wrong. The security guard stated that it was Lego Store policy and that he was just enforcing it.
I then followed the guard to the manager, Sydney Lowe, and asked the manager why he would call security on my son. He stated that for safety reasons, no child under 12 could be left unattended in the store. I explained that I had not left him unattended, but that he had arrived at the store on his own, as a customer. I happened to be meeting him there afterward, but only because we wanted to meet for lunch. The store manager then said, “For child safety reasons, we don’t allow children under 12 to be unattended in the store.” I asked what safety scenario made the Lego Store so unsafe that an 11.5 year old needed a chaperone. He then replied “If I have to explain THAT to you, then you shouldn’t be a parent.” I explained that my son had been a Lego Store customer for years and that he had spent thousands of dollars of his own on Lego. I explained that it was bad for business to require my son to have a parent with him in the store. I explained that my son regularly went to stores, including the Lego store and that there was no reason why the Lego store should be an exception to general society. The security guard then piped in and started making a claim that child abductions from the mall were a frequent event – which is a lie. I cut him off and asked “how many child abductions have taken place here in the mall?” The security guard then said to me, “if you don’t see how leaving your child alone in a store is dangerous, then you are a bad parent.” I questioned why this alleged policy was not posted on the front of the store and the manger responded once again with, “it should be obvious to any good parent that children under 12 shouldn’t be in a store unattended. We have the policy for child safety reasons. Your son is welcome in the store, but we ask that you accompany him whenever he is here.”
We left the store and have no plans to return.
When I recounted the story to my wife, she went to the Lego Store to get the manager’s card. He treated her with contempt and made it clear that he did not care if we shopped in the Lego Store ever again.
We asked our son how they had even found out his age, and he replied that he had been discussing Lego with one of the store employees (he was not sure which one, but not the manager) when the employee asked, “Just out of curiosity, how old are you?” Our son naturally assumed that he simply wanted to know the age of the Lego Prodigy that he was talking to and provided his age.
Lego is a big part of our son’s life, and by extension a big part of our life. It would be very sad for us to have to end our customer relationship with Lego on a permanent basis. As such, I am asking for the following restitution:
1. Sydney Lowe will deliver to me a personal, believable and full apology for questioning my right to be a parent. I am raising my children to be strong, independent and good citizens. He has no right to disparage me as a parent in light of the fact that my son was by his own admission doing nothing wrong.
2. Sydney Lowe will also deliver an apology to my son. My son is a dedicated Lego customer and does not deserve to be treated as anything but a responsible young Lego enthusiast, and certainly not a criminal, which, by calling a security guard and detaining him, certainly implies.
3. The Security Guard at Chinook Centre will be found and will also deliver an apology to me for questioning my parenting, lying and detaining my child for no reason.
4. If this policy is actual policy, then it will be posted on the door of the Lego store in Chinook Centre so that responsible children can see the contempt in which the Lego Store holds them. (especially the manager)
Please understand that I am not asking that the Lego Store run a babysitting service for anyone who comes to the mall. I am merely asking that paying customers of any age be treated with the respect that they deserve.
cc; Sydney Lowe
“More food please.” We had been in the car for an hour and a half. He had eaten 2 pears, 2 oranges, an apple, a sandwich and a granola bar. We were popping in to get our camp permit anyway so I picked up a pair of masala dosas to go and we headed out of the Banff townsite with Tadhg stuffing his face.
After packing the bikes, we were on the trail by 3:30, our plan was to bike 11km along the Lake Minnewanka trail to the very originally named LM11 back country campsite (actually, it has a name, it is numbered to avoid confusion). The trail starts out with a bit of climbing, but most of it is rideable by Tadhg since he has been riding to school this year and is super fit.
The trail is not so snow covered that we need the fatbikes we are riding, but they aren’t totally overkill either. Tadhg has grown over the last couple of years so he now carries his own clothes and sleeping pad, as well as the 3 liters of gatorade that he loves so much.
Several snack stops down the trail, we come to the LM8 campsite. Though it is now twilight, we decide to press on, but not for long, as dark comes early this time of year. By LM9, it is full dark and we decide to camp. Unfortunately, we have neglected to bring a book, since dinner and food hanging is done by 6. After a bit of walking around, we decide to turn in around 7.
With the temperature forecast to only go as low as -9°C, I have no concern about the cold. I didn’t even bother to zip my sleeping bag, since using it spread like a quilt lets me move much more freely. Several times during the night I am awakened by the pitter patter of unwelcome little rodent feet as mice or voles seem pretty convinced that they will find food in our tent. Where are the owls and martens that we love so much?
Even our properly hung food bag does not escape attention as one of our granola bars is 90% eaten and another few have been opened and sampled by some sort of critter capable of robbing food from a bag suspended by a metal cable.
Since we now have the whole day to ride, we decide to head further away from the car. After 5 km and several snacks, we turn back. Tadhg’s riding continues to impress me, there are some rock gardens and technical sections that he would have been walking just this summer, but they are trivial to him now.
As we got to the LM8 campground, we realized that one od Tadhg’s mittens was missing from his bike. Though we rode back to look for it, we did not find it, but we did get some more riding done on this wonderful trail. We also ate more snacks.
Even with the one mitten lost, we did have a great overnight ride and both Tadhg and I called the trip a success.
The final stats ended up: day 1 – 9.5 km, day 2 – 27 km. The only climbing that seemed significant was the 100m gain at the car end of the trail.
Fiona is 6, she is a proven outdoors-capable girl. I have been promising to take her camping for several months, and this weekend we got the chance to go.
We decided Banff national park needed some visiting and so with some advice from my friend Scott, who used to live in Banff, we set off to camp at the far end of the Spray Loop starting near the Banff Springs Hotel. On the way up, I asked Fiona if we should snowshoe, hike or ski the loop and she insisted skiing was our mode of transport for this trip.
The temperature was a balmy -15C when we started and warmed up into the -10 range as we skied, and it made for a great afternoon. Fiona kept talking about how nice the trail was.
We set up camp and ate our dinner before it got completely dark, and we had time to read several chapters from the book I am reading to her before 7. It was cold enough to make holding a book and turning pages difficult, so we turned in relatively early.
I woke up several times during the night and checked on the happily snoring Fiona to make sure she was not suffering. Each time, I checked the thermometer on my pack and it got as cold as -30C – a potentially catastrophic temperature if we hadn’t been prepared. We did not need to resort to any of our emergency clothing or run off to start a fire (the fire pit is about 200m from the campsite).
The real test of our mettle was Fiona’s 7:30 call of, “I need to pee.” It was -30C and still pretty dark, but if you need to pee…
If you haven’t ever had to get out of a warm sleeping bag at -30C to help a little girl pee, I cannot say I recommend it. It did get my butt out of bed, and once I was up, it wasn’t that much of a stretch to get making breakfast.
After a tasty breakfast and taking down of the tent, we had our next serious challenge in which we donned our very seriously cold ski boots and had to ski as fast as we could for the first few minutes so as to not inflict frostbite on ourselves.
The day warmed as we skied the second half of the loop, and we had another great day of skiing and drinking of gatorade slush as we made our way back to the car.
While we were late for the New Year’s group ride, we followed their route and Tadhg kicked ass. He rode lots, pushed the steeper parts and had a great time.
You know your family is hardcore when the slow biker recognizes the coldbike family on the trail in BC when he is from Newfoundland and you are from Calgary. I somehow failed to snap a photo of Malcolm, but he is my favourite kind of people. http://theslowbiker.wordpress.com/
The kids and I got back recently from our trip to the Chilcotin mountains of BC. We tricked my friend Vik into coming along and carrying some of our heavy food. Our plan was to take from 5 to 7 days to make a loop up Gun Creek, over Deer Pass and down past Spruce Lake and back to our original parking spot. Having kids along meant a lot of extra weight in gear and food since they eat similarly to and adult and sleep in a sleeping bag at night.